Chatbots

I’ve spent the better part of two years with my fingers on the keyboard, not just prompting AI, but wrestling […]

I still remember the first “AI chatbot” I ever implemented for a business client, about six years ago. It was

I’ve spent the better part of a decade watching companies implement AI customer support systems, and I’ll be honest the

Add a chatbot used to mean slapping a scripted widget on your website and hoping customers didn’t notice how limited

We have all been there. It is 3:00 PM on a Tuesday, your browser has thirty two tabs open, your

I’ve spent the better part of three years testing, deploying, and sometimes quietly abandoning conversational AI tools across customer service,